With a rapidly expanding sales team (10+ reps) and customer base, Attention quickly outgrew Stripe Billing. After unsuccessfully testing Tabs as a replacement, Anis (Founder/CEO) and Stew (Head of Growth) finally adopted Sequence.

The Challenge

1. Scale beyond Stripe Billing's limitations while preserving customer payment methods
2. Replace disjointed Word doc proposals with a sleek, Salesforce-integrated quoting system
3. Automatically track and bill for seat upgrades across their growing customer base

"We tried Stripe Billing and Tabs unsuccessfully, and were a bit disillusioned about our chances of finding a compelling, unified quoting + billing product. We really just needed 2 things: 1) A quoting workflow that fully integrates with Salesforce and provides a quoting workflow that our reps and customers love, and 2) a billing module flexible enough to handle any custom contract, retain our saved Stripe payment methods and automate upgrades for seat add-ons each week. We were recommended to look at Sequence and haven’t looked back since. Their product has been a game changer for our GTM and finance workflows."
- Anis Bennaceur, CEO & Co-Founder

The Solution

Managed Stripe Billing migration service

With 100s of customers to migrate, Attention was paired with one of our dedicated Stripe Billing migration team at Sequence, who easily ensured that saved cards and payment methods were transferred successfully to Sequence via our Stripe migration script, and recreating all active contracts and billing subscriptions. The end to end process was wrapped up within 4 weeks.

Centralised, notion-style quoting module that reps and customers love

Attention can now use Sequence as a single source for all quoting activity (drafts, published and signed versions). Their reps love the notion-esque interface of our order forms, which allow them to customise the aesthetic of each proposal, while having deep flexibility to customise pricing options (seat-based, prorated overages, free trials, price ramps) as needed for each deal.

Automatically track and bill for seat upgrades without friction

By connecting to the Sequence usage API, Attention can update seat balances on a daily basis, enabling immediate charges for any user upgrades without any input required from their GTM team. These upgrades are automatically charged to the card on file, enabling instant revenue capture for user upgrades that were previously unable to be tracked and billed accurately.

“I estimate we’ve increased our NRR by 9% through the automated overage functionality, this is likely going to be close to 20% by end of year at current growth velocity. On top of that, we have a lovable quote to cash process for both our sales team and customers.” - Stewart White, Head of Growth

Get in touch to book a Sequence demo.